How to Select a Professional Cleaning Company
This checklist will ensure that you have asked the right questions:
Do they have good references?
Premier Specialty Services is considered by many to be one of the most reliable carpet cleaning companies in the area. We are often referred by some of the most seasoned professionals in the carpet industry. Our references are available upon request.
What kind of experience do they have?
We have cared for the finest carpets and rugs, we’ve handled many specialty items, and have seen many unusual situations. Whether the carpet is natural or synthetic, our experience makes us one of the most reliable carpet cleaners in the area.
Are they well educated in their field?
Sadly, most companies in our industry do not invest in educating themselves. We regularly attend educational courses, conventions, and study trade journals and books related to our work. We are on the cutting edge of technology and changes that regularly occur in our industry.
What systems do they use?
Many cleaners use outdated equipment that does not work properly. At Premier Specialty Services you can be assured that we use state-of-the-art equipment. Our machines are the most advanced systems available today. Our equipment does not over wet the carpet. You can expect maximum soil removal and the pile of the carpet will be "standing tall" again after cleaning.
Do they use top-quality products?
Our vans are stocked with only the best products from top manufacturers. We refuse to use discount products that discolor the carpet and leave sticky residues behind. You can be assured that our products are effective and safe for your carpet, the consumer, and the environment. If a spot can be removed, our products and procedures will remove it.
Do you get what you bargain for?
Never select a carpet cleaning company based on price. Carpet cleaning is not as cheap as some would like you to think. Their technique is to advertise a low price to get in the door so they can push their low-quality, ineffective goods at higher prices than the real professionals charge. Quality carpet cleaning is not cheap but will extend the life of your investment and care for your carpeting in a way that will save you money in the long run.
Do they guarantee their work?
After having an uninformed, uneducated, or downright unscrupulous carpet cleaner in your home, the hardest part is getting them to fix the problem. At Premier Specialty Services, we offer a 100% money-back guarantee. We do not want to have anyone in our community feel that they paid us for something they did not get.
Do they offer a referral reward program?
We reward you for sending customers to us. For each new customer you send to us we will send you a 10% referral certificate for what they spend with us the first time. You may use the referral certificate for cash or services. And remember that we guarantee our work, so help your friends, neighbors and co-workers enjoy high-quality carpet cleaning.
Here are nine questions you should ask any cleaner before inviting them into your home:
1. What method of carpet cleaning do you recommend?
2. What type of equipment do you use to clean carpet?
3. What will your equipment remove from my carpet?
4. How often should I get my carpets cleaned?
5. What training have you had in cleaning carpets?
6. Are you a member of the PCUCA or the Better Business Bureau?
7. Are you certified by the IICRC and will you show me your certificates?
8. Are your cleaning technicians certified by the IICRC and can I see their certifications?
9. Do you offer a 100% no-risk guarantee?
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